We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the original condition you received it, unworn or unused, with a label, and in its original packaging.

To initiate a return, you can contact us at info@myminidollhouse.com. If your return is accepted, we will send you a return shipping label and return address. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@myminidollhouse.com.

 

damage
Please inspect your item upon receipt of the package, if the item is defective, damaged or received the wrong item, please contact us immediately and we will issue a refund to you.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, customized items (such as special order or personalized items) . We also do not accept returns for hazardous materials, flammable liquids or gases.
Please contact us if you have any questions or concerns about a specially tailored item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

If you don’t like the product, you can contact us to explain and apply for a refund, and you need to bear the shipping cost of returning the product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Keep in mind that it may also take some time for your bank or credit card company to process your order amount.

 

Chargebacks & Disputes
Please contact us by e-mail before opening a merchant chargeback or payment dispute, as we can generally resolve the issue before that takes place. Any chargebacks and disputes disable our ability to issue refunds or credits due to funds being frozen.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items;

or Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.